Frequently Asked Questions
For Students
How do I create an account?
You can sign up using your email and a password, your Google account, or your mobile number via OTP verification. Make sure to select the 'Student' role during registration.
How do I find a class, course, or teacher?
Use the main search bar on the home page to search by name, subject, or keywords. You can also browse all available content by clicking on "Teachers," "Courses," "Classes," or "Quizzes" in the main navigation.
How do I enroll in a paid item?
Click the "Enroll Now" button on the item's detail page. The system will first use any available funds in your Account Balance. If there's a remaining amount, you will be securely redirected to our payment gateway to complete the purchase.
Where can I find my purchased courses and classes?
After logging in, click on your name in the header to go to your Student Dashboard. All your enrolled content is organized under the "My Courses," "My Classes," and "My Quizzes" tabs.
How do I add money to my Account Balance?
In your Student Dashboard, you can find a "Top Up" button. You can add funds instantly via the online payment gateway, by redeeming a gift voucher, or by submitting a bank deposit slip for admin verification.
How does the Bank Slip top-up work?
You need to deposit cash into the provided bank account, then upload a clear photo of the deposit slip through the Top Up modal in your dashboard. An administrator will review your submission and credit your account, usually within 24 hours.
For Teachers
How do I register as a teacher?
During the standard signup process, make sure to select the 'Teacher' role. After completing the initial registration, your account will be in a 'Pending' state until an administrator reviews and approves your profile.
How do I create a new class, course, or quiz?
Once your teacher profile is approved, navigate to your Teacher Profile page. This is your main dashboard. You will find tabs for "Classes," "Courses," and "Quizzes," each with a button to add new content.
Why can't I publish my new course?
All new courses must first be submitted for admin review to ensure quality and completeness. In the course editor, save your course, then on your dashboard, use the "Request Publish" button on the course card. Once approved, you can publish and unpublish it freely.
How do I get paid and withdraw my earnings?
Your earnings from sales accumulate throughout the month. On the 15th of the following month, these earnings are processed and moved to your "Available for Withdrawal" balance. You can then request a withdrawal from your Earnings Dashboard.
Why is the "Request Withdrawal" button disabled?
To enable withdrawals, you must complete two steps in your Earnings Dashboard: 1) Upload and get your ID and Bank documents verified. 2) Have a minimum available balance (e.g., LKR 10,000) in your account.
How do I send a notification to my students?
Go to your Teacher Profile page and click on the "Notifications" tab. From there, you can compose a message and send it to all your followers or to students enrolled in a specific class.
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